Privacy Policy

Last updated: November 27, 2024

This Privacy Policy describes how Peakful (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from peakful.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to users of the Services, including customers, website visitors, and other individuals whose information we collect as outlined below.

Please read this Privacy Policy carefully.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or other operational requirements. Updates will be posted on the Site with the "Last updated" date. Please review it periodically to stay informed.


Information We Collect

The personal information we collect depends on how you interact with our Site and Services.

1. Information You Provide Directly

  • Contact details: Name, email address, phone number, and physical address.
  • Order details: Information related to your purchases, such as billing/shipping details and payment confirmation.
  • Account details: Username, password, and security information.
  • Customer support information: Details you share during customer inquiries.

2. Information Collected Automatically

We collect information about your interactions with our Site through cookies, pixels, and similar technologies, including:

  • Device information (e.g., browser type, operating system).
  • IP address and geolocation data.
  • Usage information, such as pages visited and time spent on the Site.

3. Information From Third Parties

We may receive information from third parties, including:

  • Shopify: Our eCommerce platform.
  • Payment processors: To process your transactions securely.
  • Marketing and analytics providers: For improving your shopping experience and targeted advertising.

How We Use Your Information

We use your information to:

  • Provide and improve our Services, including order processing, shipping, and customer support.
  • Communicate with you regarding orders, returns, or support inquiries.
  • Send marketing messages (if you’ve opted in) and display targeted advertisements.
  • Ensure security and fraud prevention on our platform.

If you're a resident of the EEA or UK, we process your information based on the lawful grounds outlined under GDPR, such as contractual necessity or legitimate interests.


Cookies

We use cookies to:

  • Enhance your shopping experience.
  • Analyze website usage for performance optimization.
  • Deliver targeted advertising.

You can manage your cookie preferences through your browser settings. Blocking cookies may affect certain features of the Site.

For detailed information about Shopify's cookies, visit: https://www.shopify.com/legal/cookies.


Disclosure of Information

We may share your personal information with:

  • Vendors and service providers: To support functions like payment processing, order fulfillment, and analytics.
  • Marketing and advertising partners: To tailor advertisements and offers.
  • Legal and regulatory bodies: If required by law or to enforce our terms of service.

We do not sell your personal information.


Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.
  • Restrict processing or object to its use.
  • Receive a copy of your data or request its transfer to another service.
  • Withdraw consent where applicable.

To exercise these rights, contact us at info@peakful.co. We may require verification to process your request.


Children's Data

Our Services are not intended for children under the age of 16, and we do not knowingly collect their personal information. If you believe a child has provided personal information, contact us to request its removal.


Security

We take reasonable measures to secure your personal information but cannot guarantee absolute security. Avoid sharing sensitive details over unsecured channels.


International Data Transfers

Your information may be processed outside your country of residence. When transferring data from the EEA, we use recognized mechanisms like the EU’s Standard Contractual Clauses to ensure compliance.


Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at info@peakful.co.


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