General 30-Day Return Policy

We offer a 30-day return policy, allowing you to request a return within 30 days from the date of receipt of your item.

To qualify for a return:

• The item must be returned in the same condition as received—unused, unworn, with all original tags and in its original packaging.
• Proof of purchase, such as a receipt or order confirmation, must accompany the returned item.

To initiate a return, you are required to contact us at info@peakful.co. Upon approval of your request, you will receive a return shipping label along with detailed instructions on how and where to send the product. Items sent without prior approval or authorization will not be accepted.

Damages and Nonconforming Goods

It is the customer’s responsibility to inspect goods upon delivery. If an item is defective, damaged, or if the wrong product is received, you must notify us immediately at info@peakful.co.

Upon receiving your notification, we will assess the claim and determine the appropriate remedy, which may include:

• Replacement of the defective or nonconforming item.
• Refund of the purchase price.
• Other remedies as deemed appropriate under applicable law.

Exclusions and Limitations

Certain items are non-returnable and are excluded from this policy, including but not limited to:

• Perishable goods (e.g., food, flowers, plants).
• Custom or personalized items (e.g., bespoke orders).
• Personal care products (e.g., beauty or hygiene products).
• Hazardous materials, flammable liquids, or gases.

Additional Exclusions:

• Sale or clearance items.
• Gift cards.

For inquiries regarding the return eligibility of a specific product, please contact us at info@peakful.co prior to initiating a return.

Exchanges

Exchanges are not automatically processed. To exchange an item, you must follow the return procedure outlined above. Once the original item is returned and accepted, you may place a new order for the desired replacement item.

Refunds

Refunds are issued upon the successful return and inspection of the product. If the return is approved, refunds will be processed to the original payment method within 10 business days of approval.

Please be advised:

• Refund processing times may vary based on your bank or payment provider.
• If a refund has not been received after 15 business days, contact us at info@peakful.co for assistance.

Additional Product-Specific Guarantees

Some products sold by us may come with extended guarantees or warranties that modify or supplement this policy:

• 60-Day Satisfaction Guarantee:
• Certain products are eligible for an extended return period of 60 days. Eligibility for this guarantee will be explicitly stated on the product listing.
• Lifetime Guarantee or Warranty:
• Selected products may come with a lifetime guarantee or warranty that provides coverage for specified defects or issues beyond the standard return period. The scope and terms of such guarantees or warranties will be clearly described on the product’s page at the time of purchase.

For claims under a product-specific guarantee or warranty, you must contact info@peakful.co to initiate the process and obtain further instructions.

European Union 14-Day Cooling-Off Period

For goods shipped to countries within the European Union, consumers are entitled to a 14-day cooling-off period in accordance with the EU Consumer Rights Directive.

This means you have the right to cancel your order for any reason within 14 calendar days of receiving your items. To qualify for a return under this policy:

• The item must be returned in an unused condition, with all original tags and packaging intact.
• Proof of purchase is required.

To exercise your right of withdrawal, please notify us at info@peakful.co within the 14-day period to obtain return instructions. Refunds will be processed upon receipt and inspection of the returned item.

Legal Disclaimers

1. Force Majeure:
2. We are not liable for delays or failure to fulfill obligations under this policy due to events beyond our control, including but not limited to natural disasters, pandemics, or transportation disruptions.
3. Governing Law:
4. This policy shall be governed by and construed in accordance with the laws of the jurisdiction where the company is registered. For disputes related to this policy, parties agree to submit to the exclusive jurisdiction of the courts in that jurisdiction.
5. Right to Modify Policy:
6. We reserve the right to amend or update this policy at any time without prior notice. Changes will apply to orders placed after the policy’s revision date.

Contact Information

For questions or to initiate a return, refund, or warranty claim, please contact us at:

Email: info@peakful.co